PRODUCTION AND SHIPPING

PLEASE ALLOW UP TO 14 DAYS FOR GARMENTS TO BE PRODUCED, AS THEY ARE CREATED ON A MADE TO ORDER BASIS IN OUR QUEENSLAND STUDIO, AS PART OF THE BRAND’S ONGOING SUSTAINABILITY INITIATIVE. ITEMS WILL BE DISPATCHED AS SOON AS THEY HAVE BEEN PRODUCED AND TRACKING WILL BE PROVIDED VIA EMAIL. PRODUCTS CAN BE SHIPPED BOTH AUSTRALIA WIDE AND INTERNATIONALLY. INTERNATIONAL CUSTOMS DUTIES AND TAXES OUTSIDE OF AUSTRALIA ARE NOT INCLUDED IN THE SHIPPING COST.

DELIVERIES WILL BE MADE TO THE NOMINATED SHIPPING ADDRESS BY YOU AND IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT THE ADDRESS PROVIDED IS ACCURATE. WE ARE NOT RESPONSIBLE FOR DELAYS, LOST OR DAMAGED SHIPMENTS OR ORDERS SENT TO INCORRECT, INVALID ADDRESSES OR CORRECT ADDRESSES.

RETURN AND EXCHANGE

A refund or exchange will ONLY be provided to the client if the goods do not comply with Australian Consumer Guarantees, provided they contact within 7 days of receiving the goods and provide sufficient evidence of non compliance with said guarantees. Exchanges and refunds will not be given for change of mind. THERE ARE No warranties on products. If the items are defective or damaged, a refund or exchange can be provided, however this does not cover wear and use.

IF AN ORDER NEEDS TO BE RETURNED OR EXCHANGED IN COMPLIANCE WITH THE ABOVE STATEMENTS, PLEASE CONTACT ISABELLA-CHARLES@MAIL.COM INCLUDING THE ORDER NUMBER, DESCRIPTION OF ITEMS BEING RETURNED AND ATTACHED IMAGES.